A modern website requires continuous monitoring of performance, protection from hacker attacks and prompt elimination of technical failures. Sudden server unavailability, errors in the code or virus infection lead to loss of customers, a drop in search rankings and reputational risks. 24/7 Website Support & Maintenance in International provides a guarantee of uninterrupted operation of your resource under an SLA agreement with round-the-clock monitoring.
What is included in the service
- Round-the-clock availability monitoring (24/7). Automatic check of server and website operation every 60 seconds with instant response.
- Creating and checking regular backups. Setting up daily database and file backups with storage in an independent cloud.
- Virus treatment and protection from hackers. Scanning code for malicious scripts, protecting against hacking, spam, and eliminating vulnerabilities.
- Administration of servers and hosting. Optimization of Nginx, Apache, PHP-FPM, MySQL, renewal of domains and SSL certificates.
- Prompt elimination of technical errors. Correction of broken links, 500/404 errors, problems with layout and order form.
- Minor programming and content improvements. Layout of new blocks, updating banners, changing prices and publishing news.
Stages of work
- Audit of safety and technical parameters. In-depth verification of resource code, hosting, SSL certificates and hacking protection. Completion time 1 business day.
- Setting up a backup and monitoring system. Connecting automatic creation of copies and unavailability alerts. Completion time 1 business day.
- Elimination of identified critical errors. Cleaning from viruses, optimizing the database and correcting layout errors. Completion time is from 1 to 3 working days.
- Subscriber service and support 24/7. Daily monitoring of the resource’s operation and completion of tasks according to your requests. Completion time is from 15 to 30 working days.
- Providing monthly SLA report. Report on site availability (Uptime), work performed and security status. Completion time 1 business day.
Pricing in International
Pricing of technical support depends on the type of CMS, the amount of programmer hours involved and the required level of SLA responses. You can find out the conditions by calling .
- Tariff Monitoring & Backup. 24/7 availability monitoring, daily backups, SSL renewal and virus protection.
- Tariff Standard SLA. Monitoring, backups + 5 hours of programmer and content manager work per month for improvements.
- Tariff Business 24/7. Dedicated system administrator, immediate response to incidents and 15 hours of rework.
Who is it suitable for?
- E-Commerce Stores and e-commerce. Sites where any hour of site downtime leads to a direct loss of financial revenue.
- Corporate resources and portals. Organizations that value continuous availability of information for customers and partners.
- Companies without a full-time IT department. Businesses that find it more profitable to outsource resource maintenance to experts.
- Projects with high traffic. Loaded sites that require server optimization and protection against DDoS attacks.
Guarantees in International
- Guaranteed site availability (Uptime 99.9%). Ensuring continuous operation of the web resource throughout the year.
- Fixed response time according to SLA. We begin troubleshooting critical failures within 15-30 minutes at any time of the day.
- 100% data retention. The presence of fresh backups guarantees quick site recovery in case of any force majeure.
- Financial responsibility under the contract. Strict compliance with the terms of the SLA service level agreement.
Why choose International
- In-house certified DevOps and developers. Expertise in administering Linux servers and popular CMS (Bitrix, WordPress, Yii).
- 24-hour duty shift. Response to site crashes at night, on weekends and holidays without delay.
- Comprehensive information protection. Installing firewalls, isolating infected files and protecting against database hacking.
- Transparent recording of working hours. Recording the completion of each task in the ticket system with detailed reports.
- Optimizing download speed. Improve PageSpeed Insights metrics to improve conversions and search rankings.
- Preventing problems before they occur. Regular preventative load audits and software updates.
Questions & Answers
What is an SLA in technical support?
SLA (Service Level Agreement): this is an agreement that fixes guaranteed response times and quality of solutions to technical problems.
What to do if the site crashed at night or on a weekend?
The standard alert system will instantly notify the engineer on duty, who will immediately begin restoration.
How are tasks transferred across the site?
Tasks are transmitted through a convenient ticket system, instant messenger or email with status tracking.
Are design and code edits included in the cost of support?
The Standard and Business tariffs include a certain limit on the hours of programmers and layout designers for any task.
Which CMS are used for maintenance?
Support is provided for sites based on 1C-Bitrix, WordPress, OpenCart, Tilda, as well as self-written frameworks Yii2, Laravel.
Order technical support and website maintenance 24/7
To ensure website uptime, crash protection and professional service from International, call or send a request to info@digital-spec.com.